TrustLine is a tool used by USA Guides to thoroughly search the backgrounds of a Transport Guide (Agent), to determine if an applicant has criminal convictions or substantiated child abuse reports in California. TrustLine is the only background check authorized by state law to use three databases that the general public, including private investigators and private background check companies, cannot access. These databases include the fingerprint records from the California Department of Justice's California Criminal History System; the Child Abuse Central Index of California; and fingerprint records of the FBI Criminal History System.
How does TrustLine work?
If applicants pass the background check they are listed on the TrustLine database. Parents just call 1-800-822-8490 to check on the status of an applicant.
What is TrustLine?
TrustLine is California's registry of in-home child care providers who have passed a background screening. It was created by the California Legislature in 1987 and is a powerful resource for parents hiring a nanny, baby-sitter or Transport Guide. All caregivers listed with TrustLine have been cleared through a fingerprint check of records at the California Department of Justice. This means they have no disqualifying criminal convictions or substantiated child abuse reports in California. TrustLine is administered by the California Department of Social Services and the non-profit Child Care Resource and Referral Network. It is endorsed by the California Academy of Pediatrics.
Who is required to use TrustLine?
All employment agencies (nanny and baby-sitter placement agencies) are required by law to register their caregivers with TrustLine upon placement. Transport Escort Services also are required by law to register the individual(s) transporting or accompanying the minor with TrustLine. Transport Escort Services transport minors across state lines to residential facilities with permission from the minor's parents or legal guardian.
"Did you know that USA Guides is the only transport company that has insurance specific to the Transport of Teens! We challenge any of our competitors to show proof of thier coverage.
All our staff are trained in CPR, First-aid and P.C.S. We have not only the best trained agents we have the only ones covered with the right insurance to protect them and your child!"
---USA Guides Management
"It all went so smoothly....I must have rehearsed what I was going to say to her 100 times....and the support of the guides was such a safety net....they are a great team. You were right about waking her up too...of course. Its hard to picture the process until you have done it once. If you have a chance to redo the video I think it would helpful to have the child at least talking and expressing and a much more audible script of what the mom says. This would allay a lot more fear.
I will be sure to recommend you to others who need you. If you need anyone to call me who wants references feel free to use my name and give them my home phone."
---Shana
"We wanted to share our gratitude and appreciation for the magnificent and professional job USA Guides did today in escorting our son to the airport and to his program. We were so relieved and felt at ease knowing that our son was safe and in
excellent hands. Once again, thank-you!
Sincerely"
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