A well prepared and informed transport team is a safe team. To assure that our transport Guides are well informed and prepared for each transport it is important that we have extensive and thorough background information on the Teen we are to transport. This information is important as we will be spending, in a majority of cases, many hours together and will be engaged in conversations, and gives our Guides needed information on what topics of conversation to either avoid or engage in with the teen during a transport.
This information will also assist the guides in understanding and evaluating what may trigger inappropriate behavior in the teen. The information will also be used to effectively observe for medical or emotional problems.
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"I think you all did a wonderful job and I would recommend you to others.
Thank you for your help in the stressful event.
"
"We wanted to share our gratitude and appreciation for the magnificent and professional job USA Guides did today in escorting our son to the airport and to his program. We were so relieved and felt at ease knowing that our son was safe and in
excellent hands. Once again, thank-you!
Sincerely"
---Monique
"We were so pleasantly surprised by the calm and smooth transition that was made for our daughter between our home and her new school. Your Agents made Cindy feel safe and in the hands of caring friends rather than adversaries. Your staff provided for every situation and made us, as parents feel comforted as well."